How to Remove Negative Trustpilot Reviews
Your online reputation can make or break your commercial enterprise, and review sites such as Trustpilot play a large role in shaping it. But what occurs when fake or unfair reviews begin to affect your brand?
Negative Trustpilot reviews can create a bad image of your company and increase the likelihood of losing future customers. Read this blog to learn how to remove fake reviews from your Trustpilot profile.
Why Fake Reviews Appear on Trustpilot?
The problem originates from Trustpilot itself. Trustpilot allows any user to write any type of review about a product or company.
Further, only users have the right to edit or delete their reviews. This immense freedom allows users to write whatever they wish, whether positive or negative.
The reviews posted on Trustpilot are not analysed frequently, which leads to a flood of negative reviews on the website. The negative reviews then harm the reputation of the company.
How Fake Trustpilot Reviews Affect Your Business?
While there is no material loss to a company by negative reviews, there are some disadvantages to the same.
Negative or fake reviews can affect the online image of your company, and you may lose potential customers. People seeing negative reviews are less likely to trust your company.
Conditions for Removing Fake Reviews from Trustpilot?
Here are some conditions based on which you can report fake Trustpilot reviews:
- Guidelines Violation: Familiarize yourself with Trustpilot guidelines before attempting to remove a review. Reviews that contain harmful or illegal language, personal information, promotion, or are not at all genuine can be reported for removal.
- Fake/ Misleading Reviews: If the reviews are misleading, it means that the person acts as a customer even if they are not; then you can report the review. Misleading reviews can also come from your competitors who are trying to degrade your image on Trustpilot.
- Updating Review: Once you have resolved the issue the customer was facing, for which he has given you a negative review, you can request him to delete the review or edit it accordingly.
Step-by-Step: How to Remove Fake or Negative Trustpilot Reviews
Finally, here comes the section that you were desperately waiting for. The following are the steps to handle negative trust reviews:
Step 1:
Log in to the account >> The first step is to log in to your Trustpilot account. You can do this either on your mobile, computer, or laptop.
Step 2:
Click on reviews >> Once you have logged in to your account, click on the review section. Now, find the reviews that you want to report as fake Trustpilot reviews.
Step 3:
Select a reason to delete >> Click on the flag icon at the bottom right of the page. Here you will see different reasons to report fake reviews. The reasons you can select are abusive or illegal language, reviews with CTAs or promotional advertisements, personal information, experience that is not genuine, and not about your business. Select the most appropriate reason that defines the review accurately.
Step 4:
Submit and check regularly >> Once you have selected the reason, click on the submit button and wait for the Trustpilot team to review your request. Do check regularly if the Trustpilot team has taken action and removed the fake review. If they find your verdict right, they will delete the review.
How to Handle Negative Trustpilot Feedback Professionally
Negative Trustpilot reviews can damage your brand’s reputation, but if handled well, they can also offer opportunities to build trust. Here’s a more thorough method:
- As soon as you can, acknowledge and apologise.
- Deal with the Particular Problem
- Provide a Solution
- Invite Offline Discussion
- Keep Your Tone Professional
- Pay Attention to the Solutions
Can you buy positive Trustpilot reviews to improve your profile?
Yes, you can buy positive Trustpilot reviews. There are many websites that provide you verified Trustpilot reviews. Since reporting Trustpilot reviews takes a lot of time, this is a relatively easier method to improve your Trustpilot profile. One of the best websites to buy reviews is Socio Fire. Here you can choose the best plans according to your requirements.
Conclusion
Fake Trustpilot reviews are one of the worst things for any business. They don’t just harm the reputation of the company but also divert prospective customers to a different direction. Therefore, it’s important to take action against fake reviews and report them as soon as possible. With the steps mentioned in the blog, you can remove fake reviews. However, there is one more method through which you can enhance your Trustpilot profile, which is buying positive Trustpilot reviews. One of the best websites for the same is Sociofire. Visit the website now and choose the best plan according to your needs.
